![]() ![]() ![]() which I'm afraid dosen't have much traction. I ended up raising a user voice request at. In all these cases, no agents‘ phones will ring - but the caller will have to wait in line. Teams phones not ringing from a Call Queue but it does ring from cdp drug call. Teams phones not ringing from a Call Queue but it does ring from. Has anybody got an idea or workaround for the following problem: Call Queues do not recognize if a) no agent is assigned to the queue, b) agents are assigned but no agents are logged in and c) agents are logged in but all are on Do not disturb. Under Call answering cd pavuna call queue i microsoft teams questions. This is disappointing because I don't feel like this is a particularly groundbreaking request or even "complex call routing" - most solutions out of the box won't offer an agent multiple calls at the same time. 2023 When a call queue agent receives a call on their mobile device, the call may go. Teams is not yet built with complex call routing features we can find in a PABX, and other VOIP telephony system. I've with our our Subject matter expert that the it is a normal behavior for the call queue, The options that you can see from the Teams Admin Center are the only once we can use and those settings are set in each call queue and behaves independently which there is a tendency that he process flow runs simultaneously. I also have a ticket open with Microsoft Support to discuss although they are indicating this is "expected scenario and reason for using CQ's sounds identical to ours, I'm afraid the below was the final update from Microsoft on this: Is anyone aware of a solution or way to mitigate this? We have tried busy on busy etc but this only works after the call has been answered, not before. call.ringingonagent events) and not applicable for Classic phone numbers if an. Typically a user would only ever be presented with a single call at any given time. In addition, certain Aircall webhook events are not applicable for IVRs (e.g. I haven't encountered another telephony solution that behaves in this way by default (or at least without an option to customise this) and can't imagine this would be desirable for most use cases. So regarding your issue, suggest you to please check below suggestions. The simultaneous calls also continue to ring briefly after the user has answered a call and therefore create some difficulty hearing the call they answered. Users receive calls in all presence states except for Do not disturb. We have discovered in the scenario of adding users to multiple call queues that if those queues have calls waiting, the users will receive simultaneous calls from each queue once they become "available" (using presence based routing with round robin and/or longest idle).įrom the users perspective this seems impractical - especially if they are attached to several busy call queues and therefore are being offered simultaneous calls repeatedly upon entering "available" status. ![]()
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